Returns & Exchanges
At Mara, we want you to be completely satisfied with your purchase, which is why we offer a 30-day return window for all unworn and unwashed items. Our goal is to make the exchange or refund process as seamless as the rest of your shopping experience.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
Print Your Label
Once your request is approved, download and print the prepaid shipping label provided via email and attach it securely to your package.
Package Your Items
Place the items in their original packaging, ensuring all tags are intact and the garment is in its original condition.
Drop Off and Track
Drop your package at any authorized carrier location; you will receive a confirmation email once our warehouse team has inspected and processed your refund.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing